Billing/Accounts/Certification
- Is Payment By Check Accepted?
- How Do I Access My Certificate?
- Are Discounts Available If Multiple Webcasts Are Purchased?
- I Need To Change/Cancel/Refund My Course
- Am I Able To View Webcasts As A Group?
- What do I do if I missed one of the codes or am having trouble with my certification?
- What Do I Need To Do Receive A Certificate of Completion?
- I Missed A Code/Can't Access My Certificate
- How do participation codes work?
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Trouble Signing In?
(1) If you are receiving the below error message when trying to sign in on this website to view online education:
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Please ensure you have no typos in your entered customer account email address.
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Please note that while you may have an existing customer account under your state association’s website, a customer account on this website will be a separate account. You are safe to create a new customer account by clicking on “Sign In” and clicking on the “I am a New Customer” button.
(2) If you are receiving the below error message when trying to sign in on this website to view online education:
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Please ensure you have entered your password in correctly and you do not have CAPS Lock engaged on your keyboard
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Please reset your password by clicking on the "Forgot Password?" link
OR -
Click the "Send Email Login Link" button which will email you a link for a password-free sign-in.
If you don’t know what your user information is, or it isn't working for you, please contact the Help desk at (877) 602-9877 or help@acpen.com to have your login information reset.